Is the hotline number toll free?

The number is toll free if you call from a Telkom phone (including public phones) within South Africa. It is as simple as dialing 0800 21 26 45 (within the borders of South Africa). Calls made from cellular telephones will be charged at standard service provider rates. Calls made from outside South Africa will be charged at the applicable international call rates.

What is the purpose of this hotline?

The ISG Ethics Hotline, which is independently operated by KPMG, has been established with the aim to enhance an honest work ethic and simultaneously provide employees with a mechanism to bring any unethical business practices to the attention of management.

This hotline operates 24 hours a day, 7 days a week, 365 days per year.

Are there any other ways of reporting to the hotline (besides using the telephone)?

Yes, you may also report to the hotline via:

Hotfax (a fax number that is toll-free in South Africa);

Hotpost (a postal address that is toll-free in South Africa); and

Hotmail (a secure email address that is operated by KPMG, so your report can be made anonymously)

Hotlink (a secure web-link that is operated by KPMG)

Simply call the hotline, where one of our agents will provide you with a reference number and guidance on how to use one of our alternative ways of reporting.

Do I have to give my name?

No, you do not have to reveal your name or any of your details. It is important to remember though that in some cases (for example where you are personally affected) you may be encouraged to provide your personal details.

These are your options:

Provide your personal details which will be passed on to ISG;

Provide your personal details to KPMG Ethics Line, but request that these are not passed on to ISG; or

main totally anonymous (do not give the call centre agent any of your personal details).

If I give my name, will my details be revealed to ISG or any of the persons I reported?

No, your personal details will not be revealed to ISG if you request that your report be submitted anonymously (even though you give Ethics Line your name). Should you ask that your details be revealed in the report; ISG will not divulge these details to those individuals that you reported. Remember: If you are hesitant about giving your personal details, it is better to remain anonymous.

Will my report be investigated?

Yes, ISG is committed to acting pro-actively in addressing unethical behaviour, theft, fraud or related activity and has thus joined forces with KPMG to introduce an independent reporting channel for all ISG employees.

Why do the agents ask me questions?

Agents sometimes ask questions to ensure that we obtain all the information necessary for ISG to investigate your report. Callers often have valuable information of which they are not aware, and our agents are trained to guide you as the caller through the reporting process.

Will I receive feedback?

Yes, except in instances where ISG is prohibited (by law or internal policy) to provide certain confidential information.